Managerial and Support positions

Being the leader in finished vehicle logistics is a team effort. It takes many people in many roles to provide the needed support to all our stakeholders, from our professional car haulers to our diverse customer base. We are looking for team players with strong leadership and communication skills to join the United Road administrative and operational teams.

While many of our managerial and clerical support positions reside in Romulus and Livonia, Michigan, we have opportunities around the nation. We offer a great benefit package, featuring Blue Cross/Blue Shield Medical and Prescription with NO deductibles, Delta Dental, company-provided life insurance, 401(k) with company match, and competitive pay.

Casualty Claim Analyst

The Casualty Claim Analyst will assist the risk management department in all analytical, reporting and record keeping functions. The primary responsibilities of this position are to gather and communicate information on casualty claims, work with adjusters and others to assure timely and accurate claims administration and resolution. The Casualty Claims Analyst I aids the Director in executing the department’s goals and initiatives.

Job Duties

  • Process accident and injury calls, review and suggest funding reserves for expected claims cost and notify management groups of accident and claims information
  • Review all accident reports for document completeness, analyze photographs, videos and statements as available and participate in accident/incident review as needed and interact with insurance company representatives to ensure that claims are handled promptly and professionally
  • Work with assigned attorneys on claim litigations while maintaining complete and accurate lawsuit files and records
  • Distribution of weekly and other claim reports
  • Explain claims process to employees and others
  • Provide frequent and prompt communication regarding casualty claims with employees, terminal, regional and senior managers
  • Prepare reports summarizing claims statistics for terminal managers and senior management team
  • Other duties assigned as business needs require

Skills Required

  • Fact finding investigation skills
  • Ability to succeed in a fast-paced environment and work under pressure
  • Proficiency in web-based programs (FMCSA, TMT, OVISS, etc.)
  • Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Ability to exercise good judgement in a variety of situations
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Process improvement catalyst
  • Demonstrated poise, tact, and diplomacy
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • One year of claims handling experience in the transportation industry preferred
  • Two year college degree preferred

Exempt Status Non-Exempt
Job Code 560
Employment Type Regular-Full time
Salary Range  

Manager of Finance

The Central Administration department plays a vital role in United Road’s financial stability. The Manager of Finance role will lead and execute key initiatives for United Road, working closely with multiple levels of the organization and supporting business units to ensure they are able to operate efficiently and effectively. The Manager of Finance will improve organizational performance by aligning processes and technologies in support of business strategies by translating the broad strategic vision into the tactical details necessary to deliver that vision.

Job Duties

  • Directs the duties of a team of employees who perform customer billing information maintenance to ensure that all sales are billed to the proper entity in a timely manner
  • Manages data flow from large customers to ensure complete flow from ASN to billed product
  • Audits methods and procedures of accounts receivable function to improve efficiency and effectiveness
  • Accomplishes accounting strategies by determining accountabilities; communicating and enforcing values, policies, and procedures; implementing training, coaching, counseling, disciplinary, and communication programs
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Selects and hires employees; trains and evaluates employees to enhance their performance, development, and work product
  • Addresses performance issues through personnel actions
  • Motivates and rewards employees by advocating for salary increases, kbonuses and promotions within allocated budgets and company guidelines
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Skills Required

  • Effective leadership skills
  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Demonstrated poise, tact, and diplomacy
  • Self-starter with ability to manage multiple concurrent projects with strong organization, time management, and oral/written communication skills.
  • Demonstrated ability to work in a hands-on, collaborative team environment while taking ownership of processes and improving them.
  • Attention to detail and quality in work products and proficient in core Microsoft Windows application software including Excel, PowerPoint, Word and MS Project.

Qualifications

  • Bachelor’s degree in Accounting, Finance or related field.
  • Minimum of 5 years of accounting or finance experience.
  • Excellent project management skills including developing project objectives, work plans, assembling team. members with requisite skills and a proven track record for managing to desired outcomes in a timely manner
  • Experience in the revenue cycle (including invoice processing, collection procedures, etc.).
  • Strong problem solving skills including demonstrated ability to analyze issues and develop implement and document processes that improve the accuracy and timing of work products and business activities.

Exempt Status Exempt – Executive
Job Code 7310
Employment Type Regular-Full time

Collections Associate

The Central Administration department plays a vital role in United Road’s financial stability. The Collections Associate will assist thedepartment achieveaggressive collections and credit goals. The Collections Associate will provide quality customer service to exemplify care and commitment to our professional car haulers, carrier partner base and customers.

Job Duties

  • Interactswith customers daily by phone and email
  • Send invoices and statements to customers
  • Persistent follow up on payment status
  • Request missing documents and information to ensure payment

Skills Required

  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effectiveoral and written communication skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
  • Proficiency in web-based accounting programs
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Ability to learn various web-based software programs
  • Credit and collection experience preferred
  • High School Diploma or GED required

Exempt Status Non-exempt
Job Code 700
Employment Type Regular-Full time
Salary Range  

Accounts Payable Associate

The Central Administration Department plays a vital role in United Road’s financial stability. The Accounts Payable Associate is accountable for supplier and brokerage payments. This role will provide quality customer service to exemplify care and commitment to our suppliers, carrier partner base and customers.

Job Duties

  • Check and approve all vouchers for payment/verify supplier statements
  • Responsible for routing invoices, including the match, batch and coding
  • Review and issue supplier and brokerage payments
  • Serve as first point of contact for payment inquiries
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.

Skills Required

  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effectiveoral and written communication skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
  • Proficiency in web-based accounting programs
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Knowledge of: Accounts Payable and invoice processing preferred
  • Ability to learn various web-based software programs (MAS, OVISS, DMS)
  • Minimum six months of experience in office environment preferred
  • Transportation experience preferred
  • High School Diploma or GED required

Accounts Receivable Manager

The Central Administration department plays a vital role in United Road’s financial stability. The Accounts Receivable Manager oversees a team of employees who perform customer billing information maintenance to ensure that all sales are billed to the proper entity in a timely manner. This role manages and ensures the accuracy and timeliness of weekly A/R aging and collection status reports. The Accounts Receivable also manages data flow from large customer base to ensure complete flow from ASN to billed product. This role is responsible to consistently audit methods and procedures of accounts receivable function to improve efficiency and effectiveness.

Job Duties

  • Manage all aspects of employee relations, including but not limited to attendance management, performance management and training and development
  • Ensure proper staffing of department to fulfill all necessary work
  • Approve transaction and payment batches – complete understanding of process from operational software to accounting.
  • Approve credits and debits memos along with check requisitions – complete understanding of how to apply and approve memos
  • Oversee customer interfaces: Error handling, reconciliation and analyzing of all OEM accounts
  • Manage all aspects of accounting: Weekly aging and collection report on OEM, reduction of DOS, Month end reports, GL review
  • Ability to execute and train advance functions of operational Software: Understanding system functions including invoicing uploads, balancing, error handling, interface files, reporting, and error correction.
  • Responsibility for Fuel Surcharge – Ensuring all processes are complete and FSC Matrix is updated for OO processing
  • Conduct Month End MAS Reconciliation – complete understanding of process from start to finish
  • Interact with department leadership to provide periodic status updates; Customer contact for all OEM customers, releasing agents

Skills Required

  • Leadership and people management skills
  • Strong customer service orientation and negotiation skills
  • Ability to exercise good judgement in a variety of situations
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Process improvement leader
  • Demonstrated poise, tact, and diplomacy.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
  • Advanced proficiency in web-based programs (OVISS, MAS, DMS)
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.

Qualifications

  • Advanced knowledge in OVISS – understanding of site processes, general functions, and report writer
  • Advanced knowledge in MAS – understanding of upload and manual processes that are including but not limited to cash receipting, processing invoices, debits, and credits
  • Advanced knowledge with invoice processing and cash application
  • Thoroughness with entry of invoices, debits and credits in MAS
  • Knowledgeable in United Road’s collection policies and procedures including credit retrieval process and procedures
  • Advanced knowledge in DMS record retrieval
  • Basic Excel knowledge required
  • Ability to back-up and assist Manager in daily operations
  • Minimum four years’ experience in account receivable department
  • Management experience desired
  • Bachelor’s Degree preferred

Manager, Marketing in Livonia

The Marketing Manager is accountable for developing, implementing and managing marketing campaigns that promote brand image and create business opportunities. This position is responsible for overseeing a diverse set of marketing activities that demonstrate United Road’s unique service offerings to remarketed commercial customers in targeted verticals. The Marketing Manager will drive relevant customer prospects through digital and traditional means with the goal of improving brand awareness, image and trust. The focus of the role will ensure the brand promise put forth in all communications reflects that delivered by employees and realized by potential and existing customers. This position is based out of Livonia, MI and will report to the Director of Sales & Marketing, National Sales Center.

Job Duties

  • Define, develop and implement an over-arching marketing strategy to reach, influence, and maintain rewarding and profitable relationships with all internal and external stakeholder groups
  • Manage all aspects of marketing planning, budgeting, metrics and reporting
  • Centralize and consolidate company-wide marketing efforts while creating a singular “voice” and brand promise that will be implemented throughout the organization
  • Develop B2B marketing for key verticals including leveraging industry associations, industry publications/newsletters, business conferences (national/regional) as well as digital marketing approaches
  • Oversee the deployment of comprehensive digital media plans, including SEO, SEM, display advertising, online video and social media efforts that will effectively drive traffic and sales growth throughout United Road’s business operations.
  • Evaluate new digital technologies that utilize Web analytic tools to better optimize marketing campaigns, and calculate the economics of lead development
  • Ensure each partner website is up to date with content and creative
  • Drive and implement all traditional marketing activities to ensure on-brand positioning and awareness including brand management, lead generation, collateral creation, sales enablement, public relations, creative services, employee communications, customer communications and event marketing
  • Work closely with agency partners and provide market input and direction to drive breakthrough marketing and promotional plans that will meet/exceed sales goals
  • Lead and drive marketing communication to ensure clear and powerful messages about United Road’s services, brand and value proposition to each market vertical
  • Support, create and improve the frequency and quality of employee and supplier communications, ensuring brand and messaging consistency throughout all departments
  • Implement and leverage the latest marketing tools and technologies
  • Utilize critical market & competitive research to segment and define target markets, refine and improve the product value proposition and implement the best market-penetration strategy
  • Develop and maintain long-term relationships with industry thought-leaders, media influencers and marketing and automotive associations
  • Support C-suite communication initiatives
  • Ensure marketing professionalism while aggressively pursuing departmental objectives
  • Monitor adherence to the marketing budget and recommend variances as necessary

Significant Internal Relationships – Example Interactions

  • Director of Sales & Marketing – Development of marketing strategy, linkage to business strategy
  • Sale Operations Team – Develop a coordinated lead tracking/management approach
  • Sales Managers – Ensure awareness of key programs and develop associations to sales process
  • IT – Coordination of key online requirements for content, tracking and capturing information
  • External Agencies – Drive development of strategic programs and collateral
  • Dir of Business development – leverage as a key brand asset at events and incorporate into lead development program

Skills Required

  • Effective leadership skills
  • Must be a passionate and articulate Brand Ambassador that engages and inspires others to be the same
  • Adaptability in the ever-changing digital space
  • Strong operational, project management, writing and public-speaking skills
  • Ability to develop and implement marketing strategies that consistently exceed planned objectives
  • Ability to identify, negotiate with and manage a host of marketing agencies including advertising, public relations, social media and web-development firms
  • Highly organized and detail oriented; ability to create, improve, and monitor processes
  • Demonstrated poise, tact, and diplomacy
  • Familiarity with B2B and B2C marketing
  • Ability to communicate effectively at all levels of organization

Qualifications

  • Bachelors’ degree required; major in marketing and/or advertising preferred
  • 5-7 years of progressive marketing experience, with a minimum of 3 years focused on digital marketing
  • Google Ad Word certified required
  • Preferred experience in the business-to-business and business-to-consumer space

Exempt Status Exempt - Administrative
Job Code 6750
Employment Type Regular-Full time

Manager, Sales in Livonia

United Road is looking for a dynamic Sales Manager to join our growing team! This manager will lead and develop a group of inside and outside sales consultants in generating orders from business customers within assigned business verticals. The Sales Manager guides and assists Sales Consultants in building relationships with relevant businesses within an assigned vertical to secure finished vehicle transportation purchases. This is accomplished through internet and phone sales, as well as face-to-face sales. This position requires an energetic and self-motivated professional exercising independent judgment daily, with the ability to motivate and lead sales people. A successful Sales Manager will have a unique ability to close sales for vehicle transportation, and help Sales Consultants gain that same skill, while balancing profitability and the needs of internal operating staff. This position is based out of Livonia, MI and will report to the Director of Sales & Marketing, National Sales Center.

Job Duties

  • Build, coach and manage inside and outside sales teams that exceed client’ goals
  • Actively participate in the recruiting process and candidate selection (Interview candidates and provide feedback in a timely manner)
  • Ensure the sales pipeline remains full with qualified leads and potential business
  • Work daily with the operations personnel to ensure follow up on aging inventory, margin integrity and large volume moves
  • Monitor employee productivity, and motivate the team to reach daily and monthly sales goals
  • Evaluate and improve lead generation and sales administration processes
  • Become a main point of contact for key customers within the business vertical(s)
  • Conduct formal sales training monthly for new hires and current sales staff
  • Responsible for performance reviews and creating employee development plans
  • Schedule regular team meetings and individual Sales Consultant developmental sessions
  • Report on lead metrics, opportunities and possible program obstacles to senior management
  • Provide data quality checks weekly and ensure accurate and complete information is captured in CRM (Customer Relationship Management) system
  • Provide analysis of program performance and present strategic recommendations to senior management to maximize the effectiveness of the business vertical
  • Inspire team growth through individual development plans to promote a performance-driven, fast-paced environment
  • Maintain clear focus on developing a sales team of up to 20 Sales Consultants to achieve budgeted revenue and margin targets
  • Recommend disciplinary action to Director of Sales and Marketing when Sales Consultant performance or behavior is below acceptable levels

Skills Required

  • Technical proficiency in various applications such as Microsoft Office suite of products, Salesforce or other CRM/lead management systems
  • Exceptional communication, prioritization, and organizational skills, and a strong commitment to detail.
  • Strong knowledge of sales principles and methods
  • Commitment to being available to customers and Sales Consultants outside of normal business hours
  • Robust leadership, coaching and data analytic skills
  • Excellent customer service and relationship building skills
  • Strong work ethic, leading by experience in motivating and coaching others effectively and in a positive manner to achieve high levels of performance
  • Ability to maintain a positive attitude and ‘get it done’ mentality
  • Aptitude to work in a self-directed, fast-paced entrepreneurial environment with moderate levels of stress

Qualifications

  • Bachelors’ degree required
  • 3 – 5 years of sales leadership experience working in an inside sales environment, preferably in a trucking or logistics environment
  • Demonstrated proficiency using Salesforce or other CRM applications
  • Proven experience as an expert sales closer
  • Knowledge of office management systems and procedures, with intermediate computer skills
  • Transportation or remarketed finished vehicle industry knowledge or experience preferred

Exempt Status Exempt - Executive
Job Code 412
Employment Type Regular-Full time
Salary Range  

Accounts Receivable Analyst

The Central Administration department plays a vital role in United Road’s financial stability. The Accounts Receivable Analyst will work with customers, terminals and internal billing department achieve aggressive accounts receivable goals. This role will work primarily with our Tesla account.

Job Duties

  • Work with the customer to reduce unpaid AR. Gather information from sites, verify billings and upload data to Tesla’s portal for billing
  • Work with the customer to ensure proper POs are entered into the Portal for dedicated billing period and regular bill
  • Balance and track dedicated truck usage with the site and upload data to Portal for Tesla
  • Work with the terminals to ensure all orders are rated and driver logs are processed timely – Also help in creating POs in OVISS
  • Review rating for both dedicated and local freight to ensure proper billing
  • Improve billing processes where needed
  • Document processes

Skills Required

  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
  • Proficiency in web-based accounting programs
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Advanced knowledge in OVISS – understanding of site processes, general functions, and report writer
  • Advanced knowledge in MAS – understanding of upload and manual processes that are including but not limited to cash receipting, processing invoices, debits, and credits
  • Advanced knowledge with invoice processing and cash application
  • Thoroughness with entry of invoices, debits and credits in MAS
  • Advanced knowledge in DMS record retrieval
  • Basic Excel knowledge required
  • Minimum two years’ experience in account receivable department
  • College Degree with at least two (2) years of experience in the data analysis and management, with preference given to transportation industry experience

Accounting Associate

The Central Administration department plays a vital role in United Road’s financial stability. The Accounting Associate will assist the department achieve aggressive accounts receivable goals. The Accounting Associate will provide quality customer service to exemplify care and commitment to our professional car haulers, carrier partner base and customers. This role may require some team lead responsibilities including delegating assignments, advance reporting, and team training.

Job Duties

  • Lead accounting associate team through delegating assignments and training and mentoring new accounting associates
  • Advanced reporting duties to identify trends and opportunities

Account Receivable

  • Provide daily invoicing from logistic system to customer via mail, email, or fax
  • Sort and count delivery receipts according to their type
  • Scan delivery receipts and supporting documentation
  • Assign receipts to batches as necessary
  • Contact customers for additional information and to review outstanding balances
  • Follow up on credit applications and make suggestion to collections manager
  • Track new clients credit status and report out findings
  • Send invoices to customers as needed
  • Monitor/correct customer status via the AUTOGEN function in MAS

OEM Support

  • Analyze billed order versus contract and provide recommendations to correct invoices
  • Work closely with sales team to resolve order discrepancies

Cash Application

  • Interface with banking information services to retrieve current day’s lockbox payments data
  • Cash receipt lockbox payments into MAS via upload
  • Review remaining balances or issues with appropriate collector to drive closure
  • Cash receipt credit card payments into MAS via upload
  • Record prepayments in OVISS
  • Reconcile and post daily COD/Pre-Paid invoices
  • Address resulting issues with supervisor or appropriate collector
  • Work to push clients to remit payment to lockbox
  • Reconcile/report on status of credit card transactions including refunds/chargebacks
  • Post batches weekly
  • Review unapplied credit card payments and apply in MAS as necessary
  • Compile and report the payment status of all COD/Pre-Paid invoices

Skills Required

  • Leadership skills
  • Data analysis stills
  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Proficiency in web-based accounting programs
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Advanced knowledge in OVISS – understanding of site processes, general functions, and report writer
  • Advanced knowledge in MAS – understanding of upload and manual processes that are including but not limited to cash receipting, processing invoices, debits, and credits
  • Advanced knowledge with invoice processing and cash application
  • Thoroughness with entry of invoices, debits and credits in MAS
  • Knowledgeable in United Road’s collection policies and procedures including credit retrieval process and procedures
  • Advanced knowledge in DMS record retrieval
  • Basic Excel knowledge required
  • Ability to back-up and train team members as needed
  • Minimum two years’ experience in account receivable department
  • Completion of high school or GED required

For more information on professional car hauler or mechanic employment opportunities, and owner-operator partnerships, call (734) 947-7900, extension 1458. For more information on managerial and support positions, call (734) 853-4884.