Managerial and Support positions

Being the leader in finished vehicle logistics is a team effort. It takes many people in many roles to provide the needed support to all our stakeholders, from our professional car haulers to our diverse customer base. We are looking for team players with strong leadership and communication skills to join the United Road administrative and operational teams.

While many of our managerial and clerical support positions reside in Romulus and Livonia, Michigan, we have opportunities around the nation. We offer a great benefit package, featuring Blue Cross/Blue Shield Medical and Prescription with NO deductibles, Delta Dental, company-provided life insurance, 401(k) with company match, and competitive pay.

Collections Associate

The Central Administration department plays a vital role in United Road’s financial stability. The Collections Associate will assist thedepartment achieveaggressive collections and credit goals. The Collections Associate will provide quality customer service to exemplify care and commitment to our professional car haulers, carrier partner base and customers.

Job Duties

  • Interactswith customers daily by phone and email
  • Send invoices and statements to customers
  • Persistent follow up on payment status
  • Request missing documents and information to ensure payment

Skills Required

  • Strong customer service orientation
  • Ability to solve problems and think quickly under pressure
  • Effectiveoral and written communication skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines
  • Proficiency in web-based accounting programs
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Ability to learn various web-based software programs
  • Credit and collection experience preferred
  • High School Diploma or GED required

Exempt Status Non-exempt
Job Code 700
Employment Type Regular-Full time
Salary Range  

Operations Manager

The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal. This role is responsible for the terminal's day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.

Job Duties

  • Direct the duties of the staff and supervision of the terminal
  • Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue
  • Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues
  • Build and maintain positive and profitable customer and vendor relationships
  • Respond to emergency situations
  • Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents
  • Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks
  • Establish local procedures to ensure the safety and productivity of all stakeholders
  • Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager
  • Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies
  • Other duties as assigned

Skills Required

  • Effective listening and strong communications skills
  • Leadership skills
  • Data analysis skills
  • Excellent customer service and resolution skills
  • Relationship building skills
  • Highly organized and detail oriented
  • Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment
  • Intermediate proficiency in Microsoft Word, Excel, Outlook, and Internet
  • Proficient company-specific programs
  • Ability to remain calm and professional in a stressful environment

Qualifications

  • Minimum four years of logistics experience preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation
  • Strong oral and verbal communication skills
  • Minimum 2 years of supervisory experience
  • Subject matter expert on FMCSA and DOT regulations
  • elog experience is a plus

Carrier Relations Support

The primary focus of the Carrier Relations Support role is to onboard new third party carriers and assisting in keeping carriers compliant.

Job Duties

  • Onboard new carrier registration which includes the responsibility of collecting all missing items in a timely manner
  • Tracking new carriers registered
  • Hylant liaison
  • Runs carrier 411 reports and sends to IT (currently three times per week)
  • Inputting profiles of new carriers and scanning all documents for Hylant upload
  • Carrier 411 monitoring
  • Answer incoming calls and to direct extension as well as Compliance phone line and voicemail
  • Will serve as back up to co-workers in the Carrier Relations department during vacation or off days as well as during busy times
  • Assisting terminals with carrier set up and insurance verification
  • Assisting in projects as needed by Carrier Relations manager

Qualifications

  • Must be able to build relationships and form bonds of trust with carriers and team members
  • Excellent oral and written communication skills
  • Great attention to detail and ability to follow processes
  • Need strong organizational skills
  • Proficient in the use of Microsoft Office programs (Word, Excel, Outlook)
  • Must maintain a professional appearance and attitude
  • College degree preferred but not required

United Road is an Equal Opportunity Employer

Remarketed Business Sales Manager

The Remarketed Business Sales Manager will lead and develop agroup ofinside and outside Retail Business Sales Agents ingenerating orders from business customers, including but not limited to car dealerships, financial institutions, rental car agencies, etc. The Remarketed Business Sales Managerguides and assists Agents in building relationships with relevant businesses within an assigned geographic area to secure finished vehicle transportation purchases. This is accomplished through internet and phone sales, as well asface-to-face sales.This position requires an energetic andself-motivated professional exercising independent judgment daily, with the ability tomotivate and lead sales people. A successful Remarketed Business Sales Manager will have a unique ability toclose sales for vehicle transportation, and help Agents gain that same skill, while balancing the needsof internal operating staffand the need to ensure profitabilityof each transaction secured.

Job Duties

  • Maintain clear focus on developing a sales team of up to 20 people to achieve budgeted revenue and margin targets
  • Have a consistent presence on the sales floor daily cultivating a positive sales culture and directingtheduties of agroup of Retail Business Sales Agents covering a specific geographic area
  • Conduct regular regional sales meetings and individual sales development meetings
  • Direct the execution of the sales plan including all KPI’s, daily activity levels, accountability and implementing follow-up procedures
  • Conduct formal sales training monthly for new hires and current sales staff
  • Work daily with the operations personnelto ensure follow up on aging inventory, margin integrity and large volume moves
  • Maintain clear focus on customer service; take prompt action when needed to meet the expectation of the customer
  • Seek to improve job performance through self-assessment, skill development, training and goal development
  • Be akey point of contact for key customerssuch as auction partners, large dealer groups and large rental car companies
  • Troubleshoot and resolve issues effectively and professionally; work in cross functional team to address service issues as needed
  • Analyze sales reports and continually seek ways to improve processes and help the personal and professional growth of Sales Agents
  • Ensure all decisions and personal actions support an open, friendly, and professional work environment
  • Recommend disciplinary action to Director when Sales Agent performance or behavior is below acceptable levels
  • Other duties as assigned

Skills Required

  • Technical proficiencyin various applications, Microsoft Office suite of products, Salesforce or other CRM/Lead Management Tool and Internet.
  • Effective listening and strong communications skills
  • Leadership and coaching skills
  • Data analysis skills
  • Excellent customer service and resolution skills
  • Relationship building skills
  • Highly organized and detail oriented
  • Excellent written and verbal communication skills
  • Strong knowledge of sales principles and methods
  • Commitment to being available to customersand Sales Agentsoutside of normal business hours.
  • Ability to multi-task and prioritize work in a fast-paced environment and handle moderate stress environment

Qualifications

  • College degree orthreeyearsof salesexperience preferably in a trucking or logistics environment
  • Proven experience as an expert sales closer
  • Knowledge of office management systems and procedures, with intermediate computer skills
  • Transportationor remarketed finished vehicle industry knowledge or experience preferred

Operations Associate in Ontario

The Operations Associate will lead the administrative support of the Terminal operation to facilitate the safe and effective handling of our customer’s vehicles and to ensure proper communications internally and externally to meet goals. The Operations Associate provides both clerical and administrator support to the local and regional operations teams.

Job Duties

  • Conduct daily phone calls to our professional car haulers, internal employees, customers, and vendors to satisfy operational needs
  • Serve as web-based program administrator; perform heavy data entry
  • Monitor areas of operations as assigned, identify trends and opportunities, and consult with management team to proactively solve problems
  • Generate a wide variety of reports and offer analysis to aid Regional or Terminal Manager
  • Be specifically responsible for important routine tasks of importance to operational safety and performance as assigned by Regional or Terminal Manager
  • Mentor and train new and inexperienced Operations Associates

Skills Required

  • Strong customer service orientation and a desire to see others succeed
  • Ability to exercise good judgement in a variety of situations
  • Ability to solve problems and think quickly under pressure
  • Excellent oral, written communication, and typing skills
  • Highly organized and detail oriented; ability to follow processes
  • Demonstrated poise, tact, and diplomacy.
  • Proactive and assertive approach to managing tasks and responsibilities.
  • Ability to succeed in a fast-paced environment and work under pressure to meet deadlines.
  • Ability to learn web-based programs (TMT, OVISS, etc.)
  • Advanced use of Microsoft Word, Excel, and Outlook
  • Safety-centered, positive work ethic
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company operational goals and expectations.

Qualifications

  • High School Diploma or GED required
  • Minimum 5 years of administrative and customer service experience in a fast-paced deadline driven environment
  • Knowledge of office management systems and procedures
  • Transportation industry knowledge or experience preferred

Cargo Claim Analyst

The Cargo Claim Analyst will support the Risk Management/Quality Department in analytical, reporting and record keeping functions. The primary responsibility of this position is to analyze each cargo claim based on investigation findings and documentation to determine claim validity to for best resolution. The Cargo Claims Analyst I aids the Cargo Claims Manager in achieving the department’s goals and initiatives.

Job Duties

  • Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with claim adjusters, internal/external legal counsel, industry consultants and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost effective manner
  • Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolution
  • Track and report outstanding claims, determining equitable settlements and managing daily work queues.
  • Maintain customer cargo claim aging on assigned accounts within customer guidelines
  • Process check requests
  • Communicate and support recommendation for carriers to be placed on hold
  • Generate, analyze and distribute weekly claim report
  • Process rebuttals, negotiations, and declinations for claim settlement
  • Quality support including but not limited to assisting with preparation, follow up and documentation for weekly calls
  • Accountable to achieve quotas and goals as assigned
  • Optimize work processes by investigating and employing best practices with a focus on continuous improvement
  • Other duties assigned as business needs require

Skills Required

  • Ability to succeed in a fast-paced environment and work under pressure
  • Proficiency in web-based programs (TCM, OVISS, etc.)
  • Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Ability to exercise good judgement in a variety of situations
  • Ability to solve problems and think quickly under pressure
  • Effective oral and written communication skills
  • Process improvement catalyst
  • Demonstrated poise, tact, and diplomacy
  • Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

  • Two years of claims handling experience in transportation industry preferred
  • Two year college degree preferred

For more information on professional car hauler or mechanic employment opportunities, and owner-operator partnerships, call (734) 947-7900, extension 1458. For more information on managerial and support positions, call (734) 853-4884.