Why do certain vehicle transport companies have such low rates?

Most often these vehicle transport companies are unreliable and do not have a quality reputation for vehicle transport services. Some vehicle transport companies often require a non-refundable deposit in return for their vehicle transport services. If you see that a non-refundable vehicle transporting deposit is required, this should automatically warn you of the risks of doing business with this vehicle transport company. A non-refundable deposit guarantees you nothing, and the vehicle transport company could take your money with no intention of transporting your vehicle.

When should I schedule my vehicle transport services?

The sooner you schedule your vehicle transport services pickup, the more likely we will be able to deliver in the time frame you've requested. Auto and vehicle transporters and haulers will do their best to ensure your transport is made on time.

How long does the vehicle transporting take?

The initial vehicle transporting process can take approximately 2 to 10 days for vehicle transporters to pick up a vehicle. The timing of our vehicle transport services depends upon several variables including the area of the country, the vehicle that is to be picked-up, and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up for vehicle transport, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.

These are general guidelines and movement of your vehicle will vary. It is always best to plan your vehicle transporting needs ahead and order vehicle transport services in advance. This way proper planning can take place to minimize the overall vehicle transport time.

Where do I drop off my vehicle, and where will I get it?

We are a vehicle transport company that provides door-to-door vehicle transport services. In many cases we can offer vehicle transporting services directly to and from your door. If you live in an area that is not safely accessible by the trucks, vehicle transporters may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide vehicle transport pickup and delivery services of your vehicle.

Must I be present to pick up my vehicle?

Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the vehicle transport company ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional vehicle transport charges added.

Do online vehicle transport companies require a non-refundable deposit?

No, most online vehicle transport companies do not require a non-refundable deposit. There is however, according to the vehicle transporting industry's standard, a $125.00 cancellation fee.

Is it less-expensive to deliver or pickup my vehicle at one of the terminals?

Typically, yes. Often up to $50.

How will I know when my vehicle will be picked up or delivered?

Your vehicle transporter will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the vehicle transporter's schedule changes, United Road vehicle transport company will also contact you with an updated time for pickup or delivery.

What is door-to-door vehicle transport services?

Some vehicle transporting companies offer door-to-door vehicle transport services. Door-to-door vehicle transporting services includes pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our vehicle transport trucks into. In this case, we require pickup/delivery at a nearby parking lot, which trucks can easily maneuver into. The vehicle transporter has full discretion of whether an area is safe for door-to-door vehicle transport services.

How should I prepare my car for vehicle transport?

There are some vehicle transport preparations that we ask our vehicle transporting customers to address. In addition to removal of personal items and having a quarter tank of gas, vehicle transporters require you take other vehicle transport precautions. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also before vehicle transporting, remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are vehicle transport to Alaska or Hawaii, you will likely be charged an additional degassing vehicle transport service fee if you have more than a quarter tank of gas.

Are United Road vehicle transporters insured?

Yes, United Road vehicle transporters typically have an auto insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.

Is a vehicle transport pickup or delivery date guaranteed?

All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day vehicle transport time frame is given. If you need a specific pickup date or drop off date, there are additional vehicle transport service fee's. Contact a vehicle transport services support team for these charges.

Can I check the progress of my vehicle transport?

Today it is possible to check the progress of a vehicle transport using the web. Your vehicle transport services provider should equip you with a log in to access this information.

Do you offer online vehicle transport quotes?

Yes. Any individuals or companies can receive online vehicle transport quotes by calling 866-470-0036. Or simply fill out the vehicle transport web form. All online vehicle transport quotes are provided for free.


United Road has a reputation as the largest nationwide vehicle transporting company and vehicle transport services provider. Trust a vehicle transport company delivering over two million vehicles from coast to coast.