Why do certain vehicle logistics providers have such low rates?

Most often these vehicle logistics providers are unreliable and do not have a quality reputation for vehicle logistics services. Some vehicle logistics providers often require a non-refundable deposit in return for their vehicle logistics services. If you see that a non-refundable vehicle logistics deposit is required, this should automatically warn you of the risks of doing business with this vehicle logistics provider. A non-refundable deposit guarantees you nothing, and the vehicle logistics provider could take your money with no intention of transporting your vehicle.

When should I schedule my vehicle logistics services?

The sooner you schedule your vehicle logistics services pickup, the more likely we will be able to deliver in the time frame you've requested. Auto and vehicle logistics providers will do their best to ensure your logistics is made on time.

How long does the vehicle logistics take?

The initial vehicle logistics process can take approximately 2 to 10 days for vehicle transporter to pick up a vehicle. The timing of our vehicle logistics services depends upon several variables including the area of the country, the vehicle that is to be picked-up, and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up for vehicle logistics, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.

These are general guidelines and movement of your vehicle will vary. It is always best to plan your vehicle logistics needs ahead and order vehicle logistics services in advance. This way proper planning can take place to minimize the overall vehicle logistics time.

Where do I drop off my vehicle for car shipping, and where will I get it?

We are a vehicle logistics provider that offers door-to-door vehicle logistics services. In many cases we can offer vehicle logistics services directly to and from your door. If you live in an area that is not safely accessible by the trucks, an auto transporter may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide vehicle logistics pickup and logistics services of your vehicle.

Must I be present to pick up my vehicle?

Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the vehicle logistics provider ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or logistics, there may be additional vehicle logistics charges added.

Do online vehicle logistics providers require a non-refundable deposit?

No, most online vehicle logistics providers do not require a non-refundable deposit. There is however, according to the car transport services industry's standard, a $125.00 cancellation fee.

Is it less-expensive to deliver or pickup my vehicle at one of the terminals?

Typically, yes. Often up to $50.

How will I know when my vehicle will be picked up or delivered?

Your vehicle logistics driver will contact you 12-24 hours in advance to arrange a convenient pickup or logistics time. If the auto delivery driver's schedule changes, United Road vehicle logistics provider will also contact you with an updated time for pickup or logistics.

What is door-to-door vehicle logistics services?

Some vehicle logistics providers offer door-to-door vehicle logistics services. Door-to-door vehicle logistics services includes pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our trucks into. In this case, we require vehicle logistics and drop off at a nearby parking lot, which trucks can easily maneuver into. The vehicle delivery driver has full discretion of whether an area is safe for door-to-door vehicle logistics services.

How should I prepare my vehicle for vehicle logistics?

There are some auto moving preparations that we ask our vehicle logistics customers to address. In addition to removal of personal items and having a quarter tank of gas, our drivers require you take other precautions. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also before the car moving process, remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are delivering a vehicle to Alaska or Hawaii, you will likely be charged an additional degassing vehicle logistics service fee if you have more than a quarter tank of gas.

Are United Road vehicle logistics drivers insured?

Yes, United Road vehicle logistics drivers typically have an auto insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.

Is a vehicle logistics pickup or delivery date guaranteed?

All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day automobile delivery time frame is given. If you need a specific pickup date or drop off date, there are additional vehicle logistics service fee's. Contact a vehicle logistics services support team for these charges.

Can I check the progress of my vehicle logistics solutions shipment?

Today it is possible to check the progress of a vehicle logistics solutions shipment using the web. Your vehicle logistics services provider should equip you with a log in to access this information.

Do you offer online vehicle logistics quotes?

Yes. Any individuals or providers can receive online vehicle logistics quotes by calling 866-470-0036. Or simply fill out the vehicle logistics web form. All online vehicle logistics quotes are provided for free.


United Road has a reputation as the largest nationwide vehicle logistics provider for proven vehicle logistics solutions. Trust a vehicle logistics provider delivering over two million vehicles from coast to coast.