Why do certain car transport companies have such low rates?

Most often these car transport companies are unreliable and do not have a quality reputation for car transport services. Some car transport companies often require a non-refundable deposit in return for their car transport services. If you see that a non-refundable car transporting deposit is required, this should automatically warn you of the risks of doing business with this car transport company. A non-refundable deposit guarantees you nothing, and the car transport company could take your money with no intention of transporting your vehicle.

When should I schedule my car transport services?

The sooner you schedule your car transport services pickup, the more likely we will be able to deliver in the time frame you've requested. Auto and car transporters and haulers will do their best to ensure your transport is made on time.

How long does the car transporting take?

The initial car transporting process can take approximately 2 to 10 days for car transporters to pick up a vehicle. The timing of our car transport services depends upon several variables including the area of the country, the vehicle that is to be picked-up, and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up for car transport, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.

These are general guidelines and movement of your vehicle will vary. It is always best to plan your car transporting needs ahead and order car transport services in advance. This way proper planning can take place to minimize the overall car transport time.

Where do I drop off my car, and where will I get it?

We are a car transport company that provides door-to-door car transport services. In many cases we can offer car transporting services directly to and from your door. If you live in an area that is not safely accessible by the trucks, car transporters may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide car transport pickup and delivery services of your vehicle.

Must I be present to pick up my vehicle?

Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the car transport company ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional car transport charges added.

Do online car transport companies require a non-refundable deposit?

No, most online car transport companies do not require a non-refundable deposit. There is however, according to the car transporting industry's standard, a $125.00 cancellation fee.

Is it less-expensive to deliver or pickup my car at one of the terminals?

Typically, yes. Often up to $50.

How will I know when my car will be picked up or delivered?

Your car transporter will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the car transporter's schedule changes, United Road car transport company will also contact you with an updated time for pickup or delivery.

What is door-to-door car transport services?

Some car transporting companies offer door-to-door car transport services. Door-to-door car transporting services includes pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our car transport trucks into. In this case, we require pickup/delivery at a nearby parking lot, which trucks can easily maneuver into. The car transporter has full discretion of whether an area is safe for door-to-door car transport services.

How should I prepare my vehicle for car transport?

There are some car transport preparations that we ask our car transporting customers to address. In addition to removal of personal items and having a quarter tank of gas, car transporters require you take other car transport precautions. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also before car transporting, remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are car transport to Alaska or Hawaii, you will likely be charged an additional degassing car transport service fee if you have more than a quarter tank of gas.

Are United Road car transporters insured?

Yes, United Road car transporters typically have an auto insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.

Is a car transport pickup or delivery date guaranteed?

All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day car transport time frame is given. If you need a specific pickup date or drop off date, there are additional car transport service fee's. Contact a car transport services support team for these charges.

Can I check the progress of my car transport?

Today it is possible to check the progress of a car transport using the web. Your car transport services provider should equip you with a log in to access this information.

Do you offer online car transport quotes?

Yes. Any individuals or companies can receive online car transport quotes by calling 866-470-0036. Or simply fill out the car transport web form. All online car transport quotes are provided for free.


United Road has a reputation as the largest nationwide car transporting company and car transport services provider. Trust a car transport company delivering over two million vehicles from coast to coast.