Why do certain car carrier companies have such low rates?

Most often these car carrier companies are unreliable and do not have a quality reputation for car carrier services. Some car carrier companies often require a non-refundable deposit in return for their car carrier services. If you see that a non-refundable car carrier deposit is required, this should automatically warn you of the risks of doing business with this car carrier company. A non-refundable deposit guarantees you nothing, and the car carrier company could take your money with no intention of transporting your vehicle.

When should I schedule my car carrier services?

The sooner you schedule your car carrier services pickup, the more likely we will be able to deliver in the time frame you've requested. Auto and car carriers and haulers will do their best to ensure your shipment is made on time.

How long does the shipment take?

The initial shipping process can take approximately 2 to 10 days for car carrier to pick up a vehicle. The timing of our car carrier services depend upon several variables including the area of the country, the vehicle that is to be picked-up, and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up for transport, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.

These are general guidelines and movement of your vehicle will vary. It is always best to plan your car carrier needs ahead and order car carrier services in advance. This way proper planning can take place to minimize the overall transport time.

Where do I drop off my car, and where will I get it?

We are a car carrier company that provides door-to-door car carrier services. In many cases we can offer car carrier services directly to and from your door. If you live in an area that is not safely accessible by the trucks, car carriers may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide car carrier pickup and delivery services of your vehicle.

Must I be present to pick up my vehicle?

Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the car carrier company ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional car carrier charges added.

Do online car carrier companies require a non-refundable deposit?

No, most online car carrier companies do not require a non-refundable deposit. There is however, according to the car carriers service industry's standard, a $125.00 cancellation fee.

Is it less-expensive to deliver or pickup my car at one of the terminals?

Typically, yes. Often up to $50.

How will I know when my car will be picked up or delivered?

Our car carriers will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the car carrier's schedule changes, United Road car carrier company will also contact you with an updated time for pickup or delivery.

What is door-to-door car carrier services?

Some car carrier companies offer door-to-door car carrier services. Door-to-door car carrier services includes pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our car carrier trucks into. In this case, we require drop off at a nearby parking lot, which trucks can easily maneuver into. The car carriers have full discretion of whether an area is safe for door-to-door car carrier services.

How should I prepare my vehicle for transport?

There are some car carrier preparations that we ask our customers to address. In addition to removal of personal items and having a quarter tank of gas, car carriers require you take other transport precautions. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also before transport, remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are delivering a car to Alaska or Hawaii, you will likely be charged an additional degassing car carrier service fee if you have more than a quarter tank of gas.

Are United Road car carrier drivers insured?

Yes, United Road car carrier drivers typically have an auto insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.

Is a car carrier pickup or delivery date guaranteed?

All pre-specified dates are estimates, as travel conditions and weather may affect carrier. Therefore the 2-3 day car carrier time frame is given. If you need a specific pickup date or drop off date, there are additional car carrier service fee's. Contact a car carrier services support team for these charges.

Can I check the progress of my shipment?

Today it is possible to check the progress of a shipment using the web. Your car carrier services provider should equip you with a log in to access this information.

Do you offer online car carrier quotes?

Yes. Any individuals or companies can receive online car carrier quotes by calling 866-470-0036. Or simply fill out the car carriers web form. All online car carrier quotes are provided for free.


United Road has a reputation as the largest nationwide car carrier company and car carrier services provider. Trust a team of car carriers delivering over two million vehicles from coast to coast.