Why do certain auto shipping companies have such low rates?

Most often these auto shipping companies are unreliable and do not have a quality reputation for auto shipping services. Some auto shipping companies often require a non-refundable deposit in return for their auto shipping services. If you see that a non-refundable auto shipping deposit is required, this should automatically warn you of the risks of doing business with this auto shipping company. A non-refundable deposit guarantees you nothing, and the auto shipping company could take your money with no intention of shipping your vehicle.

When should I schedule my auto shipping services?

The sooner you schedule your auto shipping services pickup, the more likely we will be able to deliver in the time frame you've requested. Car and auto shippers and haulers will do their best to ensure your shipment is made on time.

How long does the auto shipping take?

The initial auto shipping process can take approximately 2 to 10 days for auto shippers to pick up a vehicle. The timing of our auto shipping services depends upon several variables including the area of the country, the vehicle that is to be picked-up, and the distance that it may need to travel. Longer distance moves may take longer to coordinate. Once the vehicle is picked up for auto shipping, it can take up to 21 days to deliver the vehicle. This is based largely on where the vehicle is destined and the distance it must travel.

These are general guidelines and movement of your vehicle will vary. It is always best to plan your auto shipping needs ahead and order auto shipping services in advance. This way proper planning can take place to minimize the overall auto shipping time.

Where do I drop off my car, and where will I get it?

We are an auto shipping company that provides door-to-door auto shipping services. In many cases we offer auto shipping services directly to and from your door. If you live in an area that is not safely accessible by the trucks, auto shippers may require you to meet at a nearby parking lot that can handle the truck. Keep in mind major cities also have terminals that can provide auto shipping pickup and delivery services of your vehicle.

Must I be present to pick up my vehicle?

Yes, you must be present, or a designated person must be present to receive your vehicle. If you are unable to attend the pre-determined date and time of pickup, you may contact the auto shipping company ahead of time with the name of the designated person to pick up your vehicle. If there are changes in the address of pickup or delivery, there may be additional auto shipping charges added.

Do online auto shipping companies require a non-refundable deposit?

No, most online auto shipping companies do not require a non-refundable deposit. There is however, according to the auto shipping industry's standard, a $125.00 cancellation fee.

Is it less-expensive to deliver or pickup my auto at one of the terminals?

Typically, yes. Often up to $50.

How will I know when my auto will be picked up or delivered?

Your auto shipper will contact you 12-24 hours in advance to arrange a convenient pickup or delivery time. If the auto shipper's schedule changes, United Road auto shipping company will also contact you with an updated time for pickup or delivery.

What is door-to-door auto shipping services?

Some auto shipping companies offer door-to-door auto shipping services. Door-to-door auto shipping services includes pickup or delivery of your vehicle at your home. Some rural areas, however, provide roads and turns that will be too small to maneuver our auto shipping trucks into. In this case, we require pickup/delivery at a nearby parking lot, which trucks can easily maneuver into. The auto shipper has full discretion of whether an area is safe for door-to-door auto shipping services.

How should I prepare my vehicle for auto shipping?

There is some auto shipping preparations that we ask our auto shipping customers to address. In addition to removal of personal items and having a quarter tank of gas, auto shippers require you take other auto shipping precautions. Remove any loose parts that are not securely bolted to the vehicle, and could be blown off during travel. Also before auto shipping, remove any parts that may be at risk to damage in the loading process. This includes phone, radio, and CB antennas that do not retract, or they may be broken. In the event you are auto shipping to Alaska or Hawaii, you will likely be charged an additional degassing auto shipping fee if you have more than a quarter tank of gas.

Are United Road auto shippers insured?

Yes, United Road auto shippers typically have an auto insurance policy for full replacement value of your vehicle, while it is in our possession. See their Contract Terms & Conditions for any exceptions.

Is an auto shipping pickup or delivery date guaranteed?

All pre-specified dates are estimates, as travel conditions and weather may affect delivery. Therefore the 2-3 day auto shipping time frame is given. If you need a specific pickup date or drop off date, there are additional auto shipping fee's. Contact an auto shipping services support team for these charges.

Can I check the progress of my auto shipment?

Today it is possible to check the progress of an auto shipment using the web. Your auto shipping services provider should equip you with a log in to access this information.

Do you offer online auto shipping quotes?

Yes. Any individuals or companies can receive online auto shipping quotes by calling 734-947-7900. Or simply fill out the auto shipping web form. All online auto shipping quotes are provided for free.


United Road has a reputation as the largest nationwide auto shipping company and auto shipping services provider. Trust an auto shipping company delivering over two million vehicles from coast to coast.